Faq

Through more than 12 layers of special varnish

Firstly, no one else in the world has the experience in this field that we have. The main difference to others is the absolutely perfect paint surface and the annual rings that shimmer uniquely. No other manufacturer offers a more perfect paint surface and we are aware of this statement. Most of our competitors produce bathtubs from solid wood blocks without the use of lacquer. This is of course very beautiful and close to nature, but such surfaces should be treated regularly and continuously with oil, preferably every 6 months, during normal use. The blocks are not dimensionally stable in the long run, as the wood is alive. And when the manufacturers of these washbasins / bathtubs claim that their product does not require any treatment, they simply do not tell the whole truth.

The use of varnish gives us ample opportunity to customize the product according to individual customer needs. You can engrave an unusual leaf, flower or blade of grass, jewellery, or even a picture. For example, for a Swiss watchmaker we made a washbasin with a crack filled with watch gears.

We provide a 10 year warranty on all of our products made using our technology. The warranty is applied to product integrity and the formation of spontaneous fractures, and does not cover damage caused by mechanical impact or neglect.

In our experience at least 20 years — there are precedents — but actually probably much longer, as after a decade of use the products still look brand new.

Our products do not require special maintenance or care.

• Do not use abrasive cleaners (powders and pastes containing solid abrasives)!
• Toothpaste, soap and water residue is easy to remove with a wet towel without using any cleaners.
• You should use only anti-calc products or lemon acid to clean plugs.

Treat and polish an item surface as if it were your car varnish coating, and the product will preserve its original beauty and luster for years to come.

In order to damage the surface some heavy or sharp object has to fall from a height of 30–50 cm. This may fatally damage an ordinary ceramic washbasin, but a wooden item can be repaired. Depending on the complexity of damage there are the following options:

• If the surface is scratched, any car painting specialist (or even yourself, with a proper grinding tool) will be able to polish a scratch. Feel free to use any car polishing devices for our surfaces. There are companies that offer small repairs of lacquer surfaces on the site — you can also contact them.
• If damage is serous and affects the very core of the wood, there will not be a crack so any furniture workshop working with polyester lacquers can assist you.

Perfectly normally. Very important: do not use abrasive cleaners like powders and pastes containing solid abrasives!

The most beautiful surface is our “Grand Piano” high gloss surface, which allows an incredibly beautiful wood picture depth. In our times and especially with minimalist designs, a natural satin surface is in trend. We can do both, whereby the sharpness of the wood image is somewhat lost in the satin variant. As a compromise, we recommend our customers to combine furniture with a satin surface, with washbasins and smaller accent parts in high gloss.

Mineral casting (cast marble) is a material consisting of mineral fillers, the main component being marble powder (57-80%), epoxy binders and pigments. The material is mixed in different proportions depending on the desired result.

For example, our bathtubs with gelcoat coating contain up to up to 85% marble powder, the bathtubs with a natural surface (white, black black or concrete) up to 70% and the transparent bathtubs of the Kaleidoscope series up to 60% of this substance.

The production of bathtubs or washbasins proceeds as follows: the homogeneous mixture is poured into steel or plastic moulds in a cold state and then brought to its final state by careful grinding.

Mineral casting has a very smooth surface without pores or seams and therefore does not allow dirt, bacteria and germs to settle. Cast mineral bathtubs are very durable, easy to clean, their surface feels warm and velvety. They also store heat very well.

In direct comparison to ceramics, mineral cast objects are much softer. Scratches are hardly possible on ceramic. However, if the ceramic surface is cracked, it cannot be repaired. The mineral cast surface is hard enough, but in addition to its positive haptic and optical properties, it has the following advantage: it can almost always be repaired. The traces of use and minor scratches that can appear over the years can be easily removed by simply sanding with special soft pads.

The actual lifespan of cast marble bathtubs and washbasins is 30 to 60 years.

If you decide to freshen up your precious wood basin or bathtub (this applies to white material), then the wooden, lacquered edge of the basin or bathtub must be carefully covered with painter's masking tape to avoid damage to both the joints between the veneer and the basin or bathtub and the veneered and lacquered wooden surface. For sanding, please use the 3M™ Soft Pads: 03810 "Super Fine", which is usually included with the basin/tub set.

Our mineral cast basins and tubs in concrete and black can also be sanded, but here it is better to involve a professional.

Gelcoat can be described as a protective layer for the underlying material, in our case the mineral casting. It protects the surface from scratches, UV rays and is chemically very resistant. The very smooth, semi-gloss surface prevents dirt, bacteria and germs from settling.

The reason we use it in the manufacture of baths is that it can be coloured in any RAL colour. Up to 2,000 shades and colours are possible, which opens up unlimited possibilities for the customer. The actual lifespan of gel-coated bathtubs is between 30 and 60 years.

Attention! The gelcoat surface itself is very hard and, unlike our mineral cast bathtubs with a natural surface, does not need to be repaired or renewed by sanding. In contrast, the surface can be damaged by sanding!

Yes, absolutely, since all dimensions conform to international standards.

Yes, any, but with a closing tool in the washbasin plug itself and any standard for the bath. Drain plugs with the engraved washbasin designer logo are always in the set.

Actually yes, because there are always different ways to adjust the strength and direction of the water jet. However, if you have a mixer with an open spout, it is always better if the spout is placed relatively close to the washbasin surface.